Souq Football Club – FIFA 2018 Special
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Dive in to the FIFA 2018 fever and cheer up...More

Dive in to the FIFA 2018 fever and cheer up for your favorite team in style with handpicked products from the Souq Football Club. Less

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Souq Deal of The Day – Up to 90% Off
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Shop from Souq Deal of the Day and grab top...More

Shop from Souq Deal of the Day and grab top selling products on up to 90% discount. Souq Deal of the Day launches fresh deals daily and the deals are only available till stocks last. Fill your cart now before they go out of stock. Less

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Unbeatable Deals on Toys – Up to 70% Off
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We have handpicked over 500 best selling toys with up...More

We have handpicked over 500 best selling toys with up to 70% discount on Souq.com. Less

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Shop with 0% Interest EMIs
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Shop for your favorite products and pay using installments during...More

Shop for your favorite products and pay using installments during FIFA World Cup 2018. Avail 0% interest EMIs with all leading banks like ADCB, Emirates Islamic, Emirates NBD, Masreq, NBAD, and Samba. Less

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Souq.com originally started as an auction site in 2005 but went onto later pioneer as a leading online shopping platform in the Arab World. Souq.com operates on a marketplace model and is considered as the Amazon of the Middle East. It is the largest e-commerce platform in the Arab world.

Souq.com currently ships to the United Arab Emirates, Saudi Arabia, Kuwait, Egypt, Bahrain, Oman, and Qatar. The website has made huge investment in it’s semi-automated modern fulfilment centres in the United Arab Emirates, Saudi Arabia, Kuwait, and Egypt.

Souq.com offers the largest range of products across multiple product categories like consumer electronics, mobiles, laptops, fashion wear & accessories, baby products, home improvement, perfumes & beauty, sports & fitness, grocery and much more.

Souq Deal of the Day – Best Deals Every Day

Souq.com features a dedicated section for the latest and the best deals across several product categories. This section showcases best buy offers, clearance sale, end of season sale and discounts up to 85% on some of the very popular products. Deal of The Day page is updated regularly and anyone looking for amazing Souq Deals should visit this.

Payment Options Available on Souq.com
Souq.com provides you a complete range of payment options to choose from. You can choose to pay online using Credit Card, Installments, PayPal, cashU or if you want to pay on delivery then you also have the option to pay Cash on Delivery (COD).

Please note that the maximum order value for COD is

  • AED 5,000 in UAE
  • EGP 6,000 in Egypt
  • SAR 5,000 in Saudi Arabia and
  • KWD 10,000 in Kuwait

If you choose COD payment option you will have to pay in cash at the time of delivery, cheque or credit card will not be accepted on delivery.

Participating Banks for Installments (EMI)

  • UAE: ADCB, mashreq, Dubai First, Emirates NBD
  • Saudi Arabia: NCB, SABB, Saudi Hollandi Bank, Emirates NBD
  • Egypt: mashreq, Barclays

Cancellation & Return Policy
Souq.com has a very liberal cancellation and return policy. If you have ordered any product but later choose to change your mind before receiving your item, you can simply call Souq’s customer care to cancel your order and your refund will be processed along with any shipping fees applied.

If you wish to return the item after receiving it, you have up to 15 days to return them, keeping the below rules in mind:

  • The item is not on the Non-Returnables list i.e. Underwear, Lingerie, Socks, Software, Music albums, Books, Swimwear, Beauty & Fragrances, Hosiery.
  • Items clearly marked as non-returnable, and displaying a No-Return Policy, can’t be returned.
  • Only the items with ‘Retail Packaging’ never opened (Sealed/Closed Box) and still with its original seal can be returned.

If your order meets the above guidelines you can initiate a return request (within 15 days of receiving your order) by calling their customer support on (+971)-4-437 0900 or log into your Souq.com account and place a return request from ‘My Orders’ page. Souq.com will schedule a pick-up, pack the item in its original packaging and hand over the package to the courier representative. All returned items are fully inspected and refunds are processed for all valid cases.

How to Use the Souq.com Coupons?

1. Add to Cart
Once you have shortlisted the product(s) to buy, add the product(s) in your shopping cart.

Souq Product Page
2. Review your shopping cart, and Sign in to checkout
• Review your cart and click “Proceed to checkout”. Just make sure that all products you want to buy now are there in the shopping cart.

Souq Shopping Cart
• If you’re a registered user then just sign in to your account.

Souq Login Page
• If you’re not a registered user then simply enter your details in the sign up form, or login through your Facebook account by one simple click.

Soug Signup Page
3. Apply the Coupon
Paste the Souq Coupon code in the text box and click on Apply. The total cart value will be updated based upon the coupon discount.

Apply Souq Coupon Code
4. Place your order
• Provide your address details, where you would like Souq.com to ship your order, and click “Save”.

Souq Address Page
• Review the shipping address and estimated delivery time and click on “Next”.

Souq Address Review Page
• Select the payment option you would like to use to pay for this order. Provide details as per the payment option selected. Once done, just click on “Place Order”.

Souq Payment Options

5. Congrats! Your order is now successfully placed. Souq.com lets you track the progress of your order until it’s delivered to you.

How to Contact Souq.com?
Click here if you want to return an order.
Click here if you want to cancel an order.
Click here if you want to track your order.

Souq Social Media Contacts
Facebook: https://www.facebook.com/Souq
Twitter: http://twitter.com/souq
Instagram: https://instagram.com/souquae/

Souq.com Customer Support No.

– (+971)-4-437 0900